A O & Associates Solicitors; as a law firm, what do we specialise in?
Equality for all!
As a law firm, we specialise in many different areas of law so we can help as many people as possible and these areas of law are:
As a law firm, we specialise in many different areas of law so we can help as many people as possible and these areas of law are:
- Commissioners for Oaths/ Statutory deceleration
- Civil Litigation
- Consumer Law
- Debt Advice & Debt Collections
- Employment Rights
- Family & Matrimonial Law
- Immigration & Nationality
- Housing Law
- Landlord & Tenant
For any sort of Comprehensive advice or if you need representation, please contact us on the numbers: 07791 656 969/07908 203 582/ 02036 020 370
Just for your information, we also do work experience for children around the age of 18. Work experience offers students of today the opportunity to prepare for the challenges of tomorrow. Students currently at school can become well known with the skills and attitudes needed by modern lawyers and acknowledge that the demands of law are undergoing rapid and constant change.
A O & ASSOCIATES SOLICITORS
ReplyDeleteComplaints Procedure
Our complaints handling policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to MICHAEL SOJIRIN who will review your file and speak to the member of staff who acted for you.
3. MICHAEL SOJIRIN will then invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 14 days of sending you the acknowledgement letter.
4. Within three days of the meeting, MICHAEL SOJIRIN will write to you to confirm what took place and any solutions he has agreed with you.
5. If you do not want a meeting or it is not possible to meet, MICHAEL SOJIRIN will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for ADEOLA OSUNTOLA to review MICHAEL SOJIRIN’s decision.
7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
8. If you are still not satisfied, you can then contact the
Legal Ombudsman,
PO Box 6806,
Wolverhampton
WV1 9WJ
about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk.
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